A beautiful object dazzles us. A flawless technique moves us. An honest story brings us closer to mankind. A Maison Numen object is the perfect mix of beauty, technique and tradition.
Our approach to shopping is delightfully human-centred. We recreate within the online environment a genuinely engaging experience. Connect with us... Follow us.
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Answers to your questions

ORDERS

Our sales taxes are calculated during checkout depending on the shipping destination. Some countries also require duties and taxes (see SHIPPING below for more information).

We have many options to suit your needs. We accept Visa, Mastercard, American Express, Discover, and Paypal.

You can rest assured, using your credit card at Maison Numen is absolutely safe. We use secure servers to process payments and your personal information will never be shared with anyone.

For more information about our security and privacy policies, you can go to our Privacy Policy.

To check the status of your order you need to log in to your account, and look for your order history.

Remember our Concierge Team is happy by to assist you with any questions you may have about your orders.

If you would ever need to change your order, please let us know as soon as possible at concierge@maisonnumen.com.

SHIPPING

Size, weight, destination and the nature of your purchase will have an influence on the type of delivery, therefore, on the final cost of the product.

Shipping costs and taxes will be calculated at checkout after you have specified your shipping destination.

We offer free shipping within the US and UK for orders more than $150 USD and £150 GBP respectively.

Maison Numen ships worldwide, thanks to partnership with DHL Express.

All orders are shipped within 48 hours Monday-Friday 8am-5pm

Orders typically take up to 7 business days to arrive once shipped. Delivery details can be found by logging in to your account and viewing your order history.

Shipping times will vary and are often not negotiable.

If you would need to accelerate delivery, contact us at concierge@maisonnumen.com as soon as possible and we will assist you with shipping options.

Every express delivery will vary depending on the method and location of delivery.

International duties and taxes are calculated according to the products final destination during purchase, and will be reflected in the final price.

Orders shipped are subject to duties and taxes determined by the country to which they are shipped. These fees vary by country and are the responsibility of the customer to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.

To track your order status, you may proceed to the bottom of the page and click Track your order. Once there, you have to enter your order ID and your Billing email. Remember our Concierge Team is happy to assist you with any questions you may have about your orders at concierge@maisonnumen.com.

Antigua

Argentina

Australia

Austria

Bahrain

Bangladesh

Barbados

Belgium

Belize

Bermuda

Bolivia

Botswana

Brazil

Canada

Chile

China

Colombia

Costa Rica

Cyprus

Czech Republic

Denmark

Ecuador

Egypt

El Salvador

Estonia

Finland

France

Germany

Greece

Grenada

Guatemala

Guyana

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Korea, Republic of

Kuwait

Latvia

Lithuania

Luxembourg

Malta

Martinique

Mexico

Monaco

Montserrat

Morocco

Namibia

Netherlands, The

New Zealand

Nicaragua

Norway

Oman

Pakistan

Paraguay

Peru

Philippines

Portugal

Puerto Rico

Qatar

Reunion Island

Romania

Russia

Saudi Arabia

Singapore

Slovakia

Switzerland

Taiwan

Thailand

Trinidad and Tobago

Turkey

Ukraine

United Arab

Emirates

United Kingdom

Uruguay

Venezuela

DDU destinations will not include taxes and duties at checkout, for these are free. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country into which you are shipping. It will be necessary for you to pay all fees to release your order from customs on arrival.

Afghanistan

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Armenia

Aruba

Azerbaijan

Bahamas

Belarus

Benin

Bhutan

Bonaire

Bosnia and Herzegovina

Brunei

Bulgaria

Cambodia

Cameroon

Canary Islands

Cape Verde

Cayman Islands

Commonwealth No.

Mariana Islands

Comoros Islands

Cook Islands

Croatia

Curacao

Djibouti

Dominica

Dominican Republic

East Timor

Eritrea

Ethiopia

Falkland Islands

Faroe Islands

Fiji Islands

French Guiana

Gabon

Gambia

Georgia

Gibraltar

Greenland

Guadeloupe

Guam

Guernsey

Guinea

Haiti

Iraq

Jersey

Kazakhstan

Kenya

Kiribati

Kosovo

Kyrgyzstan

Lebanon

Liberia

Libya

Liechtenstein

Macau

Macedonia

Madagascar

Malaysia

Maldives

Marshall Islands

Mauritania

Mauritius

Mayotte

Moldova

Mongolia

Montenegro, Republica of

Mozambique

Nauru, Republic of

Nepal

Nevis

New Caledonia

Niue Island

Palau

Panama

Papua New Guinea

Saipan

San Marino

Sao Tome and Principe

Serbia, Republic of

Seychelles

Sierra Leone

Solomon Islands

Somaliland

Sri Lanka

St. Barthelemy

St. Eustatius

St. Maarten

St. Vincent

Swaziland

Tahiti

Tajikistan

Tanzania

Tonga

Tunisia

Turkmenistan

Turks and Caicos

Islands

Tuvalu

Uganda

United States

Uzbekistan

Vanuatu

Virgin Islands (BR)

Virgin Islands (US)

Western Samoa

Yugoslavia

Zambia

Zimbabwe

RETURNS

Our return policies are specific to individual items, do to the unique nature of our pieces, but you will be able to see them at the product detail page.

Some articles are not eligible for return, such as made-to-order or one-of-a-kind products. This will be specified at all times: on the product detail page, during checkout, in your order history. You may contact our costumer service team through our Contact Us page or emailing concierge@maisonnumen.com, we will be happy to assist you with any enquires you may have.

In order to return something bought in our shop you will have contact our Concierge team with your order number, product, and reason for return. We will review your request and send a return authorization once approved.

Items must be returned in original condition and packaging.

Return shipping will be free for costumers from US and UK. For returns outside the US and UK, shipping costs will rely on the buyer.

Yes you may, the best way to do so is to place a new order for the new one you would like to acquire, and contact our Concierge team for a return of the original item.

No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.

If any item arrives in less than perfect condition, please notify us by contacting concierge@maisonnumen.com. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.

Once we have received your return, it may take up to 5 business days to process and credit your credit card or paypal. If you have any questions or concerns about the return process, contact concierge@maisonnumen.com.

SHOPPING IN MAISON NUMEN

Launched in 2016 MAISON NUMEN is hybrid platform that combines the pleasure of shopping handcrafted objects from around the world with the discovery of something new through our magazine.

The diverse and irresistible selection of objects that MAISON NUMEN showcases is situated at the intersection of four key attributes: quality, design, savoir faire, and transcendence. Thus, rest assured that only the most interesting and innovative pieces, designers and stories will accompany your shop experience.

A beautiful object dazzles us. A flawless technique moves us. An honest story brings us closer to mankind. A Maison Numen object is the perfect mix of beauty, technique and authentic stories.

We work with passionate curators that are constantly on the quest for the most beautiful objects made by man.

We like to work by collections, that way we go to the roots of each region.

No, you can purchase with an account or as guest.

Try to log in to your account and click on the I forgot my password button. Follow the instructions provided by the system.

Try to log in to your account, click on the I forgot my password button, and choose the I forgot my user and password option below. Follow the instructions provided by the system.

You can delete any credit card information that you have previously registered by logging in to your account and editing your information.

Go to our Gift and Gift Cards section, and choose the amount you would like to give away.

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