Our sales taxes are calculated during checkout depending on the shipping destination. Some countries also require duties and taxes (see SHIPPING below for more information).
We have many options to suit your needs. We accept Visa, Mastercard, American Express, Discover, and Paypal.
You can rest assured, using your credit card at Maison Numen is absolutely safe. We use secure servers to process payments and your personal information will never be shared with anyone.
For more information about our security and privacy policies, you can go to our Privacy Policy.
To check the status of your order you need to log in to your account, and look for your order history.
Remember our Concierge Team is happy by to assist you with any questions you may have about your orders.
If you would ever need to change your order, please let us know as soon as possible at [email protected].
SHIPPING
Size, weight, destination and the nature of your purchase will have an influence on the type of delivery, therefore, on the final cost of the product.
Shipping costs and taxes will be calculated at checkout after you have specified your shipping destination.
We offer free shipping within the US and UK for orders more than $150 USD and £150 GBP respectively.
Maison Numen ships worldwide, thanks to partnership with DHL Express.
All orders are shipped within 48 hours Monday-Friday 8am-5pm
Orders typically take up to 7 business days to arrive once shipped. Delivery details can be found by logging in to your account and viewing your order history.
Shipping times will vary and are often not negotiable.
If you would need to accelerate delivery, contact us at [email protected] as soon as possible and we will assist you with shipping options.
Every express delivery will vary depending on the method and location of delivery.
International duties and taxes are calculated according to the products final destination during purchase, and will be reflected in the final price.
Orders shipped are subject to duties and taxes determined by the country to which they are shipped. These fees vary by country and are the responsibility of the customer to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
To track your order status, you may proceed to the bottom of the page and click Track your order. Once there, you have to enter your order ID and your Billing email. Remember our Concierge Team is happy to assist you with any questions you may have about your orders at [email protected].
Antigua
Argentina
Australia
Austria
Bahrain
Bangladesh
Barbados
Belgium
Belize
Bermuda
Bolivia
Botswana
Brazil
Canada
Chile
China
Colombia
Costa Rica
Cyprus
Czech Republic
Denmark
Ecuador
Egypt
El Salvador
Estonia
Finland
France
Germany
Greece
Grenada
Guatemala
Guyana
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Korea, Republic of
Kuwait
Latvia
Lithuania
Luxembourg
Malta
Martinique
Mexico
Monaco
Montserrat
Morocco
Namibia
Netherlands, The
New Zealand
Nicaragua
Norway
Oman
Pakistan
Paraguay
Peru
Philippines
Portugal
Puerto Rico
Qatar
Reunion Island
Romania
Russia
Saudi Arabia
Singapore
Slovakia
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turkey
Ukraine
United Arab
Emirates
United Kingdom
Uruguay
Venezuela
DDU destinations will not include taxes and duties at checkout, for these are free. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country into which you are shipping. It will be necessary for you to pay all fees to release your order from customs on arrival.
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Armenia
Aruba
Azerbaijan
Bahamas
Belarus
Benin
Bhutan
Bonaire
Bosnia and Herzegovina
Brunei
Bulgaria
Cambodia
Cameroon
Canary Islands
Cape Verde
Cayman Islands
Commonwealth No.
Mariana Islands
Comoros Islands
Cook Islands
Croatia
Curacao
Djibouti
Dominica
Dominican Republic
East Timor
Eritrea
Ethiopia
Falkland Islands
Faroe Islands
Fiji Islands
French Guiana
Gabon
Gambia
Georgia
Gibraltar
Greenland
Guadeloupe
Guam
Guernsey
Guinea
Haiti
Iraq
Jersey
Kazakhstan
Kenya
Kiribati
Kosovo
Kyrgyzstan
Lebanon
Liberia
Libya
Liechtenstein
Macau
Macedonia
Madagascar
Malaysia
Maldives
Marshall Islands
Mauritania
Mauritius
Mayotte
Moldova
Mongolia
Montenegro, Republica of
Mozambique
Nauru, Republic of
Nepal
Nevis
New Caledonia
Niue Island
Palau
Panama
Papua New Guinea
Saipan
San Marino
Sao Tome and Principe
Serbia, Republic of
Seychelles
Sierra Leone
Solomon Islands
Somaliland
Sri Lanka
St. Barthelemy
St. Eustatius
St. Maarten
St. Vincent
Swaziland
Tahiti
Tajikistan
Tanzania
Tonga
Tunisia
Turkmenistan
Turks and Caicos
Islands
Tuvalu
Uganda
United States
Uzbekistan
Vanuatu
Virgin Islands (BR)
Virgin Islands (US)
Western Samoa
Yugoslavia
Zambia
Zimbabwe
RETURNS
Our return policies are specific to individual items, do to the unique nature of our pieces, but you will be able to see them at the product detail page.
Some articles are not eligible for return, such as made-to-order or one-of-a-kind products. This will be specified at all times: on the product detail page, during checkout, in your order history. You may contact our costumer service team through our Contact Us page or emailing [email protected], we will be happy to assist you with any enquires you may have.
In order to return something bought in our shop you will have contact our Concierge team with your order number, product, and reason for return. We will review your request and send a return authorization once approved.
Items must be returned in original condition and packaging.
Return shipping will be free for costumers from US and UK. For returns outside the US and UK, shipping costs will rely on the buyer.
Yes you may, the best way to do so is to place a new order for the new one you would like to acquire, and contact our Concierge team for a return of the original item.
No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.
If any item arrives in less than perfect condition, please notify us by contacting [email protected]. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.
Once we have received your return, it may take up to 5 business days to process and credit your credit card or paypal. If you have any questions or concerns about the return process, contact [email protected].
SHOPPING IN MAISON NUMEN
Launched in 2016 MAISON NUMEN is hybrid platform that combines the pleasure of shopping handcrafted objects from around the world with the discovery of something new through our magazine.
The diverse and irresistible selection of objects that MAISON NUMEN showcases is situated at the intersection of four key attributes: quality, design, savoir faire, and transcendence. Thus, rest assured that only the most interesting and innovative pieces, designers and stories will accompany your shop experience.
A beautiful object dazzles us. A flawless technique moves us. An honest story brings us closer to mankind. A Maison Numen object is the perfect mix of beauty, technique and authentic stories.
We work with passionate curators that are constantly on the quest for the most beautiful objects made by man.
We like to work by collections, that way we go to the roots of each region.
No, you can purchase with an account or as guest.
Try to log in to your account and click on the I forgot my password button. Follow the instructions provided by the system.
Try to log in to your account, click on the I forgot my password button, and choose the I forgot my user and password option below. Follow the instructions provided by the system.
You can delete any credit card information that you have previously registered by logging in to your account and editing your information.
Go to our Gift and Gift Cards section, and choose the amount you would like to give away.