Our sales taxes are calculated during checkout depending on the shipping destination. Some countries also require duties and taxes (see SHIPPING below for more information).
We have many options to suit your needs. We accept Visa, Mastercard, American Express, Discover, and Paypal.
You can rest assured, using your credit card at Maison Numen is absolutely safe. We use secure servers to process payments and your personal information will never be shared with anyone.
To check the status of your order you need to log in to your account, and look for your order history.
Remember our Concierge Team is happy by to assist you with any questions you may have about your orders.
If you would ever need to change your order, please let us know as soon as possible at [email protected].
Size, weight, destination and the nature of your purchase will have an influence on the type of delivery, therefore, on the final cost of the product.
Shipping costs and taxes will be calculated at checkout after you have specified your shipping destination.
We offer free shipping within the US and UK for orders more than $150 USD and £150 GBP respectively.
Maison Numen ships worldwide, thanks to partnership with DHL Express.
All orders are shipped within 48 hours Monday-Friday 8am-5pm
Orders typically take up to 7 business days to arrive once shipped. Delivery details can be found by logging in to your account and viewing your order history.
Shipping times will vary and are often not negotiable.
If you would need to accelerate delivery, contact us at [email protected] as soon as possible and we will assist you with shipping options.
Every express delivery will vary depending on the method and location of delivery.
International duties and taxes are calculated according to the products final destination during purchase, and will be reflected in the final price.
Orders shipped are subject to duties and taxes determined by the country to which they are shipped. These fees vary by country and are the responsibility of the customer to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
To track your order status, you may proceed to the bottom of the page and click Track your order. Once there, you have to enter your order ID and your Billing email. Remember our Concierge Team is happy to assist you with any questions you may have about your orders at [email protected].
Korea, Republic of
Trinidad and Tobago
DDU destinations will not include taxes and duties at checkout, for these are free. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country into which you are shipping. It will be necessary for you to pay all fees to release your order from customs on arrival.
Bosnia and Herzegovina
Montenegro, Republica of
Nauru, Republic of
Papua New Guinea
Sao Tome and Principe
Serbia, Republic of
Turks and Caicos
Virgin Islands (BR)
Virgin Islands (US)
Our return policies are specific to individual items, do to the unique nature of our pieces, but you will be able to see them at the product detail page.
Some articles are not eligible for return, such as made-to-order or one-of-a-kind products. This will be specified at all times: on the product detail page, during checkout, in your order history. You may contact our costumer service team through our Contact Us page or emailing [email protected], we will be happy to assist you with any enquires you may have.
In order to return something bought in our shop you will have contact our Concierge team with your order number, product, and reason for return. We will review your request and send a return authorization once approved.
Items must be returned in original condition and packaging.
Return shipping will be free for costumers from US and UK. For returns outside the US and UK, shipping costs will rely on the buyer.
Yes you may, the best way to do so is to place a new order for the new one you would like to acquire, and contact our Concierge team for a return of the original item.
No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.
If any item arrives in less than perfect condition, please notify us by contacting [email protected]. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.
Once we have received your return, it may take up to 5 business days to process and credit your credit card or paypal. If you have any questions or concerns about the return process, contact [email protected].
SHOPPING IN MAISON NUMEN
Launched in 2016 MAISON NUMEN is hybrid platform that combines the pleasure of shopping handcrafted objects from around the world with the discovery of something new through our magazine.
The diverse and irresistible selection of objects that MAISON NUMEN showcases is situated at the intersection of four key attributes: quality, design, savoir faire, and transcendence. Thus, rest assured that only the most interesting and innovative pieces, designers and stories will accompany your shop experience.
A beautiful object dazzles us. A flawless technique moves us. An honest story brings us closer to mankind. A Maison Numen object is the perfect mix of beauty, technique and authentic stories.
We work with passionate curators that are constantly on the quest for the most beautiful objects made by man.
We like to work by collections, that way we go to the roots of each region.
No, you can purchase with an account or as guest.
Try to log in to your account and click on the I forgot my password button. Follow the instructions provided by the system.
Try to log in to your account, click on the I forgot my password button, and choose the I forgot my user and password option below. Follow the instructions provided by the system.
You can delete any credit card information that you have previously registered by logging in to your account and editing your information.
Go to our Gift and Gift Cards section, and choose the amount you would like to give away.